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What a Few of Our Customers Have to Say
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Oh, Man!! I have been in the printing industry for almost 35 years, and have
owned my own commercial printing shop for 22 years... what incredible quality
and service you guys provide!!! I have moved to the digital age, and now do
the desktop publishing and broker print jobs for my clients, and I am so glad
to have met THE EAGLE TEAM!
Thank you very much... now I can sell with confidence!
Larry Patrick
Enhanced Color Reprographics
Hi Andrew and the rest of the team that did our brochures in record
time----
Wow! I sang your praises over many years, referred customers to you and
you just keep getting better and better, if that is even possible. We had
about 50 of our old brochures left before we realized that we just used up
the last box of them! And we were just starting up our seasonal business
for the year. Not good. I haven't been thrilled with our local printer
that did these about 2 years ago. I managed to get a hold of the quark
file they used and sent it off to you via ftp for a file check. Your team
agreed that we can send a new family photo and text and they would insert
it into the layout. I can't use Quark files. They did this in about 1
hour! Then I needed to approve the proof with 1 minor correction. Within
1 day, the brochures were approved for print production. Next, after
sailing on our boat in Annapolis, Andrew put a rush on them to go out
FedEx 3 day, rather than ground. Well, you cannot imagine our second
surprise to learn that they actually arrived the next day! The proofs were
approved on Wed. afternoon, and the 18,000 brochures were in our office on
Tues morning. A local printer would take another 2-3 weeks plus cost 50%
more. Not only that, but your brochure colors are far superior to the old
ones! And this printing company is well known and respected in our area.
We are still dumbstruck. I can't say enough about what a great company
you are. Keep it up and don't spoil us too much.
Regards,
I just had to write and express my gratitude for the service
you provide. I am a graphic designer and ordered some postcards
through your site as a self-promotion marketing tool and
couldn't be happier with the results. The cards are very
professionally printed and the whole process was seamless and
without any problems whatsoever. I have never had such an easy
print job in my 12 years as a graphic designer/production
manager. Something always seems to go wrong on the
pre-press/printing end, but this time nothing. I have found a
home for all my client's printing needs. What's more, I can
advertise as a printer, resell your services, and still
undercut the prices of all the printers I used to do business
with. Thank you, thank you, thank you!!!
Hey, Silver team! You're the best! Seriously, I can't tell you enough
how far ahead of your competition you are in customer service.
I get occasional clients who force me into using "cheaper" online
places and I dread it. Just plain crappy service and the "worry knot"
in your stomach over whether they will print it correctly, print it on
time...or even print it at all is hardly worth a few bucks saved.
I've been with you for a while and have watched you grow in size, yet
you still manage to make your customers feel like there is a real
person out there who cares about their particular job (or at least
pretends to!), instead of just another schmuck in production.
When there are so many other things to stress about in the
high-pressure design world, It's great to be able to place an order and
forget about it because you trust your print vendor.
With 15+ years in the design field and having worked with many, many
print vendors...I can say, without hesitation that you guys are at the
top of my list.
A "just to make sure" phone call if something looks even a little
questionable, knowledgeable pre-press employees, competitive prices &
piece of mind are just a few of the reasons you'll stay at the top of my
vendor list for years to come.
Enough shameless rambling!
I'll just close with a heartfelt "Thanks!"
Lisa Fargo
Fargo Design Co.
www.fargodesignco.net
To all my kind and considerate helpers on the Eagle Team of PFL:
AT LAST my long-awaited brochure has arrived. I made the mistake of going with another company initially. On paper they looked cheaper, or so I thought. But after continually having problems with the specs they gave me and going through weeks of misinformation that almost caused my designer to quit and me to pull my hair out, and after these same "cheaper" printers never answered their phones themselves leaving me to wait on phone trees for unbelievable amounts of time -- I had a revelation!
Go with PrintingForLess!
I had enjoyed speaking with a rep of Eagle team previously - and regretted that I did not obey my first instinct of going with the integrity of Mountain people....
Your prices are actually better when you consider that I am not paying my designer to rework her design 5 times...and when you consider that I am now finally able to meet a deadline. AND THE JOB LOOKS BEAUTIFUL!!
I felt completely taken care of speaking with you all on the phone and having you go over my submitted art work with me. Best wishes to you and all of your teams - you really did make my whole experience great and did indeed give me a feeling of being taken care of -- not just a feeling, I was taken care of Personally -- a rarity as everyone cuts corners (human corners) these days.
Thank you so so much..... and best of luck.
First off let me say that I have worked with loads of printers, have
done printing for political campaigns, foundations, technology
companies etc. and I have never had a better, easier, more efficient
experience than with you all. Our (albeit small) order of business
cards were done to perfection. They look fabulous, the paper stock is
excellent, the quality is superb and I wouldn't even had to have made
a phone call except for my anal-ness and wanting to be sure they were
delivered on a Saturday.
When I was looking for an on-line printing company, there were
thousands of options - most offering the same services, price etc.
The reason why I blindly chose your company was your location. I
figured if a bunch of people are doing printing in Bozeman, MT they
must be really good at it and really want to be doing it - because it
is not your first logical choice of businesses you'd think of in MT.
Well much to my thrill, my instincts were correct and you all did a fab job.
I turned in my order on Monday and I received it all on Saturday AM!
I will absolutely use your services for other things and have already
forwarded the email you sent to others I know encouraging them to
utilize your company when they have printing needs.
Many thanks for the professionalism, the human element was also an
added touch (whenever I called I immediately spoke to a knowledgable
and kind soul) and for the job well done.
Cheers,
Dear Mr. Field,
I felt compelled to write a note to you to congratulate you on your most professional and customer service oriented staff at Printing for Less.
It was an absolute pleasure to work with Leslie, Ken and Rainy of Team Mustang; I have never encountered such a high level of enthusiasm, politeness and customer care as I received from this group of exemplary employees.
They are knowledgeable, friendly, courteous and just unbelievably terrific.
We own three small resorts in Grassy Key, Florida and we know the importance of good customer service. Although we too pride ourselves with providing good customer service, I must say that I was immediately impressed and overwhelmed when I made my initial contact with Leslie. Subsequent contacts with Rainy and Ken absolutely solidified my first impressions; your organization is comprised of well trained and exceptional staff. I have never experienced such quality customer service in my life.
To say the very least, I am extremely pleased with Team Mustang and as a result will recommend your company to other businesses needing printing services and will of course continue to bring our printing business needs to Printing for Less.
Congratulations to all of you, and thanks to all of you for your assistance with my project
and for helping me to meet an all important deadline.
Most Sincerely,
I just wanted to let you know that I am very, very happy with every
aspect of my recent printing. I was in the industry for 20 years - in fact I
scheduled a 6 color,1/2 web facility for quite some time, so I know
something about service and quality.
The service was great, as was the quality. And the price was 1/2 of what
I could get it done for locally. Not good for printing around here! But
good for you, and good for me. You ARE my printer
Thanks again,
Dear Bobcats Team,
As a retired graphic artist, I've dealt with what we used to call
"postcard houses" for more than 30 years. I received good products
but never anywhere near the personal service, ease and efficiency of
ordering that I get from you guys and gals, along with superb quality.
I now mainly order products for myself or my friends and
organizations involved in storytelling. They're always very impressed
and I pitch you to them.
Your web site makes it so easy to calculate my options & costs, and
to place, proof, change if needed, and track my order.
When I forgot some fonts while placing two different orders late at
night, I got a most polite phone call in the morning and we fixed my
error quickly.
When I couldn't track my order because my net was down and timing was
critical, I simply placed a call to you and before I even finished
giving you all the info, you told me right where it was.
One time, I called you from an Interstate rest stop to check on a
replacement photo that I sent the night before. You instantly knew
me, the photo, and what I needed. I fully trusted your judgement
without my seeing a proof.
I get tweaks and fixes without asking. I get perfect, quality
products. I get follow-up calls.
Basically, I feel that I have a small group of good friends at PFL
that really know what they are doing and truly care about me and my
jobs.
What more could a fellow ask?
I hope to stop by and see you the next time I'm anywhere near
Livingston.
Most sincerely,
I'm am more than impressed with your impeccable customer service and
follow-up. As a designer, I always cringe when I have to turn over a
job to a printer. It seems that's where the problems and excuses always start.
I was hesitant to use an internet-based, non-local printer, but your
guarantee was too good to pass up. And the fact that you agreed to do
PMS inks for me clinched the deal. The final results were perfect. I
was one hundred percent satisfied....and I'm picky!!!! I will
definitely use you again in the future and recommend you to others.
Thank yoy for making good on your promises. You have a loyal customer!!
Suzie Milanowski
Dear Silver Team: Drew, Patrick and Jessica,
Thanks for being so dependable and having great customer service. You guys rock, seriously. The brochures we printed on short notice got here on time and looked amazing. You guys make designing for print easy. Since you guys do such a good job at saying thank you for the work I thought it would be appropriate to return the favor and say thanks for always doing such a great job.
Sincerely,
What great work! Extremely helpful and prompt service, superb printing,
ahead of schedule shipment, excellent packaging and a reasonable price. You
couldn't have done a better job. Thanks a million! I'll be back.
You guys are amazing! Its like we stepped into another dimension of service
and quality.....Please don't beam me up yet, we have finally found
intelligent life here!
We are a nine person programming, design and eBusiness firm and our clients
choose us and remain fiercely loyal because we practice follow through and
follow up. Period. Your company must have read the same game-plan and
needless to say we are very thrilled and are working towards using your
team full time for all of our projects. The combination of great people, well
conceived/deployed online systems and attitude is amazing. Our test
print-job with you on a very difficult rush order in small quantity was
treated like it was the most important printing job on the planet....and to
our client it was. Our hats off to you guys and our next print order will
be out to you pronto.
Best Regards,
Ryan, Wes & Laura:
Everything has been great! I can't tell you how much easier PFL has
made my life as a work-from-home designer. Your service and prices
make it possible for every one of my clients, primarily small
businesses, to purchase full-color printing.
And, your prepress skill means a lot less work for me! I dread it when
a client says they want to work with a local printer, simply because I
never know what sort of prepress department I may have to deal with.
Not the case with PFL! Each and every project to date has been a dream
come true.
I am wholly and completely satisfied with PFL and can't imagine sending
my clients anywhere else.
Julie LaPierre
Googie Design
www.lovegoogie.com
I'd like to Thank you for the level of service and quality you provided with my postcard order. I have NEVER received such detail and concern from a printer. You helped me by guiding me which photos were of 'less than standard' quality. A normal printer would have just printed it without a mention, but your concern and detail kindly pointed out that perhaps I could use some better quality photos.
My postcard turned out beautiful! The card stock you used was of premium quality ( I know this because I have friend in the printing industry and he noticed it right away!).
Thank you again...and you will have our business for any of our print needs!
Sincerely,
You guys have completely blown me away!! I cannot believe the level of
service you provide. It reminds me of working for a man named Charles
Brewer the founder of MindSpring Enterprises (now Earthlink), he used "Core
Values & Beliefs" as a guideline to run his company & treat his employees &
was an unbelievable inspiration to everyone that worked with him. One of
the his CV&B's was to "under promise & over deliver," that is certainly
what you did in this case. I spoke to someone a week or so ago and they told me
that you didn't normally design letterhead, but it would be up to Celene.
After speaking to Celene she offered to give it a try, not more than an
hour later I had better letterhead and envelopes than I could have ever
conceived. Your service, quality & value cannot be beat! I will get some
goodies out to you guys as soon as I can get into our storage upstairs
(it's kind of packed).
THANK YOU - THANK YOU - THANK YOU - THANK YOU - THANK YOU - THANK YOU -
THANK YOU - THANK YOU - THANK YOU - THANK YOU -
As usual, PrintingForLess delivered a flawless product for a great price
in record time accompanied by superior customer service. We LOVE you
guys, and will continue to use you as long as I have any say in the
matter.
Thanks again for the great work, and thanks also for the Dancing Deer
cookies. They were a huge treat for my entire overworked, underpaid,
cookie-loving staff.
All the best,
Amy C. Branner, PhD, Administrative Director
Children's Hospital Boston, Harvard Medical School
www.cmch.tv
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Thanks a million PrintingForLess! You gave me something I can not only not find at another printing company, but any other company in the world...3 very important things...service, quality and affordability. The service PFL offers is just unbeatable. I always have my questions answered immediately, I receive prompt return phone calls and you put such great attention towards my jobs, as if you were printing them for yourself. The first time I used you about a year ago, I wasn't sure how my first project woud come out...when I receieved the shipment it blew me away. I couldn't believe the quality, everyone I showed it to said it was the best they ever saw. It is so professional looking and is eye-catching to all readers. The price I pay for the quality and service you offer is truely amazing. Your prices cannot be beat. I recommend you to many people. Your website is so organized, and easy to use. Expect tons and tons of return business from me in the future! PFL is no question about it, the absolute best!!!
Ryan S. Feigenblatt, owner/publisher
The 5 Towner, local advertising
Hewlett, NY
I received your voicemail and appreciate you checking on our
satisfaction. Anne, I just have to say, that the experience I had with your company far
exceeds any expectations I had. The print job was fantastic. There were
'imperfections' in some of the photos that we thought were photoshopped
out... your printing was so perfect that it managed to pull those
imperfections out (that is a compliment by the way :) ). Our graphic
artist was worried that you would accidentally print the brochure "wrong" and
that the backside would be mismatched with the front. She was pleased when she
found out that you did it the right way! (many bad experiences apparently).
We needed our order expedited and it was, at a very low cost. The print
costs were phenomenal - we could not believe the money we saved by going
through Printingforless.com/Team Big Sky, even with overnight shipping
charges, we saved hundreds of dollars on our order.
This was a perfect transaction. I have given your information to my
graphic artist, and will tell everyone who has printing needs, to go through you.
We are a new company, and will eventually need more products, we intend to do
our business through you.
THANK YOU SO MUCH! Our experience was wonderful.
I really did mean it. This is our second year working with you and it was
effortless. You are so pleasant to work with. We are small charity group in a
small town and I feel like you are small shop in our town they way you treat us.
The quality of the cards we get are superb and for that I am so grateful but
most of all I am very grateful for the way you treat me. I never feel like a
bother or someone with absurd questions and for someone who most of the time is
winging the creative side that is so important to me.
Thank you again so much.
MaryEllen Goode
Director
Nantucket S.T.A.R
When the doorbell rang and it was Fed Ex, my heart stopped because I
thought maybe my client's cards were delivered here instead of to him
-- but then I saw the little package and knew you guys had been
thinking of me! Thank you SO MUCH. The cards are absolutely
stupendously gorgeous and SO professionally printed that I'm just speechless.
Team Mustang!-- Leslie, Rainy and David, A great big THANK YOU to
all of you. I received our newsletter and was very pleased with the
outcome!! Your work is wonderful, timely and very reasonable. Your
service, honestly, I have never dealt with a more friendly,
effcient, team oriented group -- you made it so easy!!! KUDOS to you!!!
May you and yours have a fantastic holiday season --
Dear Members of the Rangers-Team: I wanted to take a moment to thank you all for the amazing job you have done with the Business cards (despite my own ineptitude to check the original file for mistakes :) You have to be the only Internet based company I know, whose customer service, dedication and professionalism exceeds any expectations. I wish your team could hold training sessions for banks, insurances and other customer service heavy businesses. Providing reliable service has become a dying art; your company however will ensure that this art will never become extinct!Thank you again. I have already recommended you to a friend of mine, and I am sure she will be as excited as I am!
Greetings from San Francisco!
Frank Therre
I wanted to say THANK YOU for our new business cards! Everyone in the
office is going GA-GA as they get their beautiful, newly printed cards.
The stock is solid and the design really "pops" with the gloss. Thank you
so much for all your help with the typesetting and getting them perfect.
We really are grateful to have been referred to you guys from our
designer, Mike Gunderson @ Gunderson Designs.
Thanks
"I LOVE MY BUSINESS CARDS! They are BEAUTIFUL!!! ANOTHER GREAT job that
you guys (and gals) did! I will ABSOLUTELY do more printing with
Printing For Less!!! Thank you!!!"
.....in case you needed a testimonial for the website ;) hehehe
THANK YOU!!! (seriously!)
Myrna Gamez Galan
Future Mary Kay Sales Director
The cards were great and the service superb. Thanks for all your. Help. I
had heard, read, etc, good things about PFL and you definitely delivered
quality at a lower price. thanks. again. as my business grows, my printing
needs should expand. thanks again.
Cheers,
I received my cards last week. Everything went well, as always. I have
to tell you that I grew up in the printing industry and ran a large
print operation way back when. I am always impressed when dealing with
your company, it reminds me of the old days when customer service and
satisfaction actually meant something. The Mustang Team always makes me feel like my little order is at the top of their list and not inconsequential.
Until next time-
Victoria Vrtjak
Affinity Commercial Real Estate, Arlington Heights, Il
www.acre.net
Deb & Jess,
Communication Works, Inc.
There should be someone writing up 'Printingforless" as a model for
the Harvard Business Review; I'd be pleased to offer a quote for the
story...a quote detailing friendly knowledgable customer service, a
user friendly technical interface; a product exceeding expectations,
better than fair price, and...fast service.
If Mona Lease gets me to smile with success, even a positive
projection,...I'll be back.
Best wishes and may the Mustangs romp in the snow!
Thanks, guys, for an excellent job printing my Christmas cards--the quality
is outstanding (the saturation of the blues is impeccable) and I am so
pleased with the matte finish look...plus, working with you is easy, informative,
and enjoyable. My son, who can be critical at times, was very impressed with
the job: he's a graphic artist and works for a digital printing company so I
value his opinion...........once again, I am very pleased with the cards and
look forward to future projects-Happy Halloween and, eventually, Holidays!!
Ron Wohlgemuth
I am very upset.
First of all, your website is really well laid-out and easy to use. I
have years of experience using websites, and it all turns out to be
unnecessary when I use yours! Hrrrmph!
Second, your customer service is excellent. That stinks. Now I'm
going to start expecting it from all the other companies I work with.
Third, your prices are much lower than my local printer. How am I
supposed to justify draining money out of our Texas economy???
Now see here, if you're going to continue to pull stunts like this, why
I'll just... I'll just.... Uh, keep coming back. So there!
-grin-
Holly Williams, Marketing and Communications Manager
NCI National Cellular
hwilliams@ncicellular.com
I have nothing but the highest compliments and praise for your team. I am
thoroughly and completely satisfied with my order ... the
work was great. But more than that, I appreciate the help and guidance
the team provided throughout the process. What a pleasure
to do business with your folks. If there was ever a question about
anything, I got a call right away. I had a couple of small
changes during the order and they were met with a "no problem" attitude.
I truly wish every company we worked with had the same
devotion and attention to customer service as PrintingForLess.com. I hope
you distribute this note or somehow recognize the team
... they deserve it.
We will undoubtedly have more high-quality printing work needs in the
future, and you will assuredly get our business. I also will
be recommending your firm to anyone that asks about business card and
other printing companies. Finally, if you ever want to
publish customer testimonials, please don't hesitate to ask ... I'd vouch
for your company any day.
Thanks again,
WOW WOW WOW!!!!!!!!!! In the past week of waiting for my brochures to
arrive, I'd had two nightmares of my brochures printing out and folded
every which way but the right way. Talk about anxiety! Being I was
jumping with both feet into my business and having limited funds for
marketing material, these brochures needed to be printed correctly the
first time out.
The fedex guy just delivered my boxes of brochures! I am completely
blown away by what a great job you all did, they look AMAZING!!!!!! I
was nervous cutting into my box but then noticed a brochure was taped
to the side of the box for identifcation and my initial reaction was
WOW! They are exactly how I want them to look....inside, outside,
folded properly...WHAT A TOTAL RELIEF and money well spent!!!!!!!!
I want to thank you again for the outstanding customer service you gave
me. You helped eased my concerns by answering all of my questions with
no high pressure selling tactic and you took time to really listen to
what I needed done and to fix any minor issues with my publisher
files. It's people like you and companies like this that show their
sincerity and genuineness in how much they care and value their
customers and their business. Even though I am sure I'm not your
biggest order, you took the time to make me feel like I was priority!
Thank you so much for your attention to my printing needs! I will
recommend you to everyone I know and you definitely will get my repeat
business for sure! These brochures look phenomonial, thanks for taking
my creative thoughts and turning them into a wonderful reality!!!!! I feel 100% proud to show off these
beauties to everyone I know and will meet!!! You have done what other printers
wouldn't even bother to do for me, thank you a million times over!!!
Feel free to use this testimonial as you'd like, you all deserve my
glowing review!!!! Thanks Team Mustang!!!!!!!!!!!!
Thanks so much for sending me the box of Dancing Deer chocolate chip
cookies. These are my favorite. I will remember your kindness and hope
to place many orders with you in the future.
The process of creating the Tides brochure was long and arduous. Every
change had to be reviewed by the Board and administrative people. However,
I hung in and reedited the brochure many times. I know it seemed like
forever since my initial submission of first iteration of the PUB file.
Thanks Aaron for helping with the editing. I really appreciate the quick
production and shipment once the final approval was given.
Thanks again Mustangs for creating an excellent Tides summer Rental
Brochure. I know we are going to increase our rentals greatly for 2006.
Please give a copy to one of your ex-team members, Sloane. everyone from
the Villanova area vacations at the shore. and the tides is a great place
to stay.
Thanks again for your help. The brochure is a great success.
Rich Patrick
Tides Condominium Association
Thank you all so much for your help. You guys are
awesome. I have ordered from you before and got
excellent service then too. This time around I am in
the middle of relocating, changing jobs and moving in
with the love of my life. All at once. I was
disorganized, and messed up my files to you twice in a
row. You were kind and patient and took care of things
without a word.
You have a customer for life.
Thank you again.
Sifu David Bernhardt
We absolutely love this brochure. I will be ordering more printing from you
very soon, since I have a newsletter to put out for November. You should
know that the quality of a printing order that you did for me last spring changed
our minds completely about how many mailings we'd do this year. Normally we
only do one or two. Because of the success of that newsletter, we are
upping to 4 or 5. (May not seem like much to you, but that's every other month for
our season.)
Thanks again,
Hey Bobcats Team,
We are tickled pink with the order we just received from you. You were
terrific to work with, fast, capable, and patient. The quality of the cards
is first rate and they were delivered exactly as promised at a "can't beat
it" price. We'll be using you again and I've already told others about you.
Thank you,
Hello Bobcat Team members,
I just wanted to let you know that I received the brochures and I'm ECSTATIC! They look fantastic! I really appreciate your hard work with this project and your willingness to work with me to get it just right. I know the Cokeville Miracle Foundation will be very pleased. I look forward to working with you again when another project comes up.
Thanks again,
Kit Finlayson
Conrad, MT
To the Red Team (who helped me over the last 3 months):
I used Printing for Less for my campaign for Judge. The materials were delivered on time and they more than met my expectations. Many people commented on the quality of my brochure and postcards. I would recommend your service to anyone who was thinking about getting high quality printing at a low cost.
Oh, and by the way, I won.
Scott Shipplett
Democratic Candidate for Judge
The postcards arrived when promised and they look great! I am impressed with
your service and personal attention, as well as your attention to detail &
quality control. Although this was my first order with the Bobcats team at
PFL, it certainly won't be my last. Because of your unbeatable combination
of price, value and service, you're now my "Go To" team, and I intend to
sing your praises to my friends and colleagues. Thanks for a job more than
well done.
I just wanted to express my thanks for delivering our product in both a
timely manner and in very accurate colors. I have had problems in the
past with printers and the proof colors not matching the final output,
and I am so pleased with the results of this job. I will definitely be
using PrintingForLess.com in the future!
As always, your commitment to the being the best is obvious. Perfect
print, ship, and satisfied client. I will continue to use your services
because you make me look good.
Monday I was freaking out! Today, Friday, the day before I leave for the
biggest convention of the year, I'm calm and happy. Your team pulled off a
rush job for me and I couldn't be more pleased with the results. From the
moment I visited your pleasant, helpful and easy to use web site through the
harried phone calls the evening I placed my order, every contact was
professional, reassuring and enjoyable. Good price, great service and a top
notch printing job in less than a week. Well done! I can't wait to tell
people about this great printing company I found!
Best regards,
Bobcat Team Members,
By the power entrusted in me, by and for the caring citizens in many different locations; I would like to state for the record, and immediate public dissemination via mass media reproduction, that as of this moment it is officially mandated, and will remain so until any statements to the contrary be made by myself personally or an agent acting with my authorized consent, that :
"The Bobcat Team officially kicks some major league butt."
Thank you and goodnight,
Brian Forest - Unofficial spokesman for The Republic of Texas (and various surrounding communities).
Attorney & Counselor at Law
Dallas, Texas
www.forestlegal.com
We have been so pleased with our printing experiences with your company! I
worked with at least 5 other companies before I found you, and no one has
been as on the ball as you. I worked at a printing company several years
back and your operation is how it should be done! Our folders are wonderful
and we are working on two more orders, which we hope to have to you much
quicker than the last one. It's been a pleasure to work with a company that
checks in, returns phone calls and messages and basically gets the job done
quickly. We look forward to working with you in the future for all of our
printing needs.
Thank you and well done.
Cynthia and Jay Wren
Katotsi Enterprises
Greetings Red Team,
You are AWESOME! You also make me look very good!
The printing looks fabulous, the timing was perfect. I cannot say enough great things.
I have worked with many printers trying to process different projects. I am not a real large shop but I estimate that I direct $15,000 in printing annually.
I am interested in the qualities of paper for my projects. Local printers don't understand and either direct me to what they have in stock OR send me dozens of options from which I can choose. I am fairly ignorant in such matters, I just know what I like.
PrintingForLess sent me paper samples that featured a great cross section of options. Hannah contacted me about the project, looked at the project, listened to my goals and guided me to an end result that I am thrilled with.
Additionally, for this project I included some unique images that may not have printed too well. Hannah worked with me on upgrading, or in one case swapping out a better image. YEAH!
Lastly, I had a collaborative art show in a couple of weeks. The rush delivery for 2500 pieces was cost prohibitive. Hannah dug deeper and asked how many I needed for that show and we agreed 250 rush shipped was great and the rest would come by standard shipping. An awesome solution!
Thank you for giving me one of the best printing experiences ever,
especially the time and care you gave making sure my order was the best it could be.
At YOUR Creative Service,
Hi! I just wanted to tell you that I cannot believe how wonderful and
professional your customer service team is. I was worried that I would not
be able to get a hold of anyone if I had questions or concerns because I
was doing the printing over the internet instead of a local print shop. I
actually feel very confident and felt like I had a "real" person to
contact if I needed to. You do a much better job of making your customers
feel confident than even when I see some printers in person.
Thank you very much!
Just wanted to say thank you for the excellent service you provide. Each
time I've placed an order with PrintingForLess you've checked my work and
found ways it could be improved. The attention to detail and the fact that
I can always call and talk to a human being is what keeps me coming back and
recommending your company to others. Your prices are fair, your work
consistently top rate, and the customer service can't be beat. You can be
sure I'll be back.
All the best,
Jena Ball
The Nature of Writing.com
I just wanted to send a quick to thank your for your excellent service.
Every time I have called, I have spoken with a very helpful and
knowledgeable person. I was recently notified when a partial shipment of
my brochures had to be shipped due to an equipment failure. You made sure
that the majority of my order was not delayed, and then took the extra
step of providing 2-day air so that the rest of my shipment would be
delivered on time. I call that EXCELLENT service!
We are happy with the business cards we ordered and the brochures.
Thanks again!
Best Regards,
I was searching for a discount printing service when I stumbled across PFL
on the web. Boy was I impressed! Not only did I find a printing service that
was competitively priced, but an actual company that was truly interested in
my business. I only placed a small business card order, but I was treated
like I was ordering a major full color, multi-press job costing thousands of
dollars. The personal touch that Team Mustang gave me was incredibly
refreshing in this increasingly impersonal world. I will definitely be doing
more business with PFL in the future and also recommending it to all my
contacts. Oh, and the printing was superb and was actually delivered several
days EARLY. Unbelievable! Go Aaron, Hannah and Duncan...........Team Mustang
is the best!!
Gary Aiello
Glassmaxx
Thank you for the excellent service before, during and after my order with Printing For Less. I continue to be impressed, ever since first accessing your website right through to service after my order was received.
Your online information provided me with the know how to make me feel comfortable processing my first online order with you, thanks. Every interface I have had with you and or your company representatives either verbally on the telephone or via email has been first rate. Your product (in my case 1000 postcards) certainly met my expectations for quality. Your customer satisfaction follow-up call after the postcards were received was a right on.
After all the above was said and done you up it another notch and send a nice gift and a thank you.
I appreciate you Team Mustang and PrintingForLess "YOU ROCK". I will be happy to refer my friends and associates to you for their printing needs in the future.
Happy Trails,
Rick Knight
Rick Knight Designs
Far too often the only feedback given to employees are complaints. I wanted to let you know about my experience with Team Big Sky. For the last year I've been working with this team for 90% of our company's printing needs. Your employees have provided me with EXCEPTIONAL customer service. They have exceeded my expectations on a regular basis. While your front end web system is great for generating business, Team Big Sky and their professionalism, attention to detail and work ethic is the reason I keep coming back.
Thanks for all of your help and professionalism over the last year.
Sincerely,
Jeffrey E. Salzer, Director of Marketing and Public Relations
EPICTOUCH Co.
www.epictouch.com
John Pelliccia
Sarasota, FL
To the Mustang Team:
I APPLAUD your work, from start to finish. Let me just say that I am
currently THE (pronounced 'THEE') WOMAN here at Music@NCState due to
your excellent printing job on our 80th Anniversary Programs.
Picture this:
Less than 3 weeks before the event, our small staff is running around
here trying to find a local printer to do our 1500 programs. The job
must be no less than fabulous, because our director's reputation is
riding on every detail of this momentous 80th anniversary concert.
Although the graphics person (me) was given a super referral by Ron
Foreman (NCSU University Theatre), her supervisors were nervous about
sending the job so far away. So, we waited precious days to hear back
from a local printer w/a quote, only to be told, "yes, here's what we
would charge...but we don't have room on the press schedule until next
week." SHUH.
Less than 2 weeks and while the director is on vacation, the graphics
person sends her job to www.printingforless.com, where the Mustang Team
takes her work, hones it, makes it look like everything she'd hoped and
dreamed, AND SENT THE FINISHED PRODUCT ONE DAY SOONER THAN SHE WAS
EXPECTING IT!!!! The boxes were opened with much ceremony in front of
the nay-sayers, and the smell of 80# paper-and-ink-mix was fanned
(albeit obnoxiously) all throughout yesterday's staff meeting. And, for
the first time in 3 weeks, the graphics person got a full, good night's
rest.
I personally thank you for helping me complete this project; I doubt
I'd have gotten fired if it weren't perfect, but because it surpassed my
director's expectations, my competency rating is through the roof. And
on behalf of my department and its faculty, staff and students, many,
many thanks.
You guys rock.
Shana Tucker-Williams
NCSU Facilities & Concerts Coordinator
ncsu.edu
I must apologize for taking several days to respond. I have one of those
jobs that are quite demanding and in addition to my newly formed business
I am the President of the entire Commonwealth of Virginia's alumni for my
alma mater. All this keeps me quite busy.
I will say that being a novice concerning printing layout, colors, etc., I
found my experience with PFL to be exceptional. The customer service was
excellent, including the communication when files were received and
re-uploaded. I sincerely appreciate your patience walking me through
layout, resolution, color formula, and crop size. In addition, it was
extremely nice to realize that I had the utmost personal attention given
to my order -- considering my requirements were quite different from a
typical order (i.e., do not cut). You and PFL were extremely helpful alleviating
my anxiety with my first large order as owner of a newly formed small
business. The book covers are spectacular, far exceeding my expectations.
But, oh what a great way to start a product line for a new business. I
will definitely continue to send my orders to PFL; the quality is
exceptional, the personal attention is exemplary. In fact, I am working
on the layout for my second order. I have only praises to sing for PFL.
Thank you so much for calling and checking to see if I am pleased with my brochures. They are exceptional and you were right - the gold foil stamping is superb. I am so happy that I decided to get the foil done. I really appreciate you taking the time to overnight the fifty examples that I received yesterday morning. Thanks for following through on everything - you guys are great. I have a few jobs that I am planning for the next 60 days and I will certainly count on your fine work in the future.
Kindest Regards,
Thanks for the yummy cookies you sent! You guys are so thoughtful to do that....you're spoiling me with your good service, your quality product and the care you put into everything...apparently I'm crazy to expect the same from my local printers, whose job it is to lose files, print on the wrong stock, and ignore that pesky "quality control" thing. You guys are the best thing to happen to a designer...thanks for that.
Nada Giunta
I received your voice mail as well as the great printing work your Team
completed for us. The experience with you was trully exceptional in every
positive way I can think of.
I plan to use your services for every printing need I may have in the future
- both with my present company or any other in the future.
You can use this quotation if you wish. Great service such as yours must be
recognized as it is a very rare commodity in today's business world.
Warm regards,
I want to thank you and your team for the excellent job you did on my first order for 1000 trifold brochures, and my business cards. The experience exceeded my expectations. Your team and you personally were excellent to work with, and you provided customer service that I have not experienced from other vendors. Your team knows how to treat customers and encourage them to both refer you to others, and come back with additional business.
I will be glad to serve as a reference, or you can quote me in your marketing of you service.
Again, I really appreciate your fine work, and will continue to both refer you and utilize your printing service for any other needs I have.
Thank you for your voicemail message and your e-mail. I appreciate your
follow-up and the exceptional service that your team provided me as I
placed my first printing order with 'Printing for Less.'
I am so pleased with the product and outstanding service that I have been
telling everyone about PFL. That should tell you everything you want to
know in regards to my satisfaction.
And, if that were not enough, today I received a nice candy filled mug from
you with another follow-up and 'thank you.'
As I progress in expanding my marketing efforts with my new company, I can
assure you that I will be looking to the Eagle Team for my printed materials.
Best Regards,
I just wanted to let you know that I (and my husband) am very impressed
with your company and service. This is my first time ordering from you and I
can't believe how nice you guys are. Then I read your bios and saw your
pictures and thought "what a cool company".
I am originally from Arizona, I lived in NYC for 20 years and now live in
Jersey for 7. I have always wanted to visit or live in Montana. I love
the outdoors and hike every day and camp in upstate NY. Seeing your pictures
and reading about your interests reminded me how much I long for Big
Country.
My husband and I were just talking about living somewhere else other then
Jersey and after seeing your site I suggested we consider Montana.
Thanks for the wake-up call,
Vicki Fredricks
Yoga With Vicki
Tovicki@comcast.net
PS. I will be sure to tell a lot of folk about your company (I have a big
mouth when it comes to spreading good things).
You should have seen my client's face. As a photographer, it was essential
that her brochure reflect the quality of her work, and natural-looking skin
tones are of utmost importance. If a photo could have even half-captured the
gleam on her face when I delivered her brochures, I would have grabbed her
camera. She was thrilled, as was I, since she paid me instantly!
Last year, she had to have her brochure reprinted twice because the color was
so off - and this by a professional printer specializing in photographers'
brochures!!!! Thank you SOOOOO much. I'll be back!!!!! The process was so
simple, your hand-holding was very comforting, and the results were exactly
what I'd hoped for.
I'll be sure to tell everyone about you.
Sincerely,
C Strand
PreFlight Design
I just wanted to let you know I just received my postcards and I am,
quite frankly, shocked....
I am shocked by how EXCELLENT the quality is - they are outstanding!
The card is nice and heavy, the colours are great (I thought they were
going to be quite washed out) and you guys just did a super, super
job.
Everyone else said "Oh, no - we can't use Publisher files" blah, blah,
blah. But you guys certainly proved them wrong. I will be proud to
send these out.
FYI: I am a new business owner. I am also in an ongoing programme
with about 25 other business owners. I shall tell them and anyone else
looking for a high-quality, low-price printing service about you.
And, when I need printing done again, I will come to you guys.
On top of it all - you were just a great team to work with.
I can't say enough about you guys. You Rock!
Wow, actual people behind an organization! I really
appreciate the follow-up Ryan, especially going to
lengths to call and email me.
I would be remiss if I didn't express my satisfaction
from working with your team from Day 1. I was very
impressed by my initial contact (there may be a
note in my file that I had placed an incorrect order the
first time, and the gentleman I spoke to 'deleted'
it, and told me how to place a corrected order).
Given the way business is done over the web these
days, it was so reassuring to actually speak with
the person doing the work, and to feel like they're on
the customer's side. And to get a quality product is
just the icing on the cake (yes, the cards came out
perfectly.)
So please give everyone my sincerest thank you. I
will have no problem recommending PrintingForLess,
or placing future orders with you myself.
Best regards,
Do you accept marriage proposals? Honestly, I've been a freelance graphic designer and writer based out of France, New York, and Athens, Georgia for the last ten years ... I've never worked with a printer I didn't want to kill. This process has been so pleasant, so finely executed, and so idiot-proof for both myself and my client, that I'm soon to MapQuest a horse trail between here and Montana so I can deliver appreciative hugs in person (it's a southern thing). You guys rock ... kudos to your web designer, your project managers, and to all those who keep your presses compatible with the creative decisions of your customers.
Allison Firor
Graphic Designer And Writer
Once again you exceeded expectations! The promotional postcards are
FANTASTIC and I am sure the program they advertise will be a big hit. The
colors are vibrant and accurate to the original intent and everything is
crystal clear. All at a price around half of my local print shops! The best
part is...I feel like I am doing business WITH a local print shop. You guys
(and gals) are a phone call away, extremely helpful, and make me feel like I
am your only customer.
Thank you again Team BigSky and PFL!
Thanks to all of you for doing a great job on my brochure order. Since we are a new business and were going to exhibit at a conference for the first time, I was very concerned about it looking good. Your team helped me through the problem areas (with graphics and fonts, etc.). I was very pleased with the results.
I was also very short on time, but I actually received my brochures 1 day ahead of your promised date. That was a huge relief to me!
Thanks again for your help. I am sure I will be using PrintingForLess again!
I've been quite impressed with your company actually. I've had occasion to
call you guys as well as trade emails, and you guys know what customer
service is about. It's just like "the old days". No kidding though, you
guys are very professional, friendly, accurate, and seemingly really
interested in my project! And, oh yeah, the product! - my postcards turned
out even better that I thought they might. We've made two orders - the
first design turned so good, we quickly finished development on another
campaign and placed another order. We mailed the first batch a couple
weeks ago - following up on old leads ... we've closed three new contracts on
those leads.
So, let's see ... am I happy with Printing For Less? Absolutely!
Hysterically Yours,
Scott McElroy
Webmaster, Hysterical Management - The Nations Number One Comedy Booking Agency
www.comedydotcom.com
I cannot describe to you the difference in how my potential new clients perceive us prior to our first face to face meeting. The difference is extraordinary, as the flyers create the (accurate) impression that we are a first rate business. The traffic generated by the flyers is approximately five times greater then flyers we have previously distributed.
At one point, the President of printingforless.com had asked me if I would provide some sort of quote that could be used. I certainly will.
I had contacted printingforless.com about two months ago regarding a mail list of 10,000 individuals on a cd received from a different service, and generating postage paid, addressed flyers with that information. I was told printingforless would have this capability at the beginning of the year. I wish to pursue that aggressively at this time.
Again, your own first rate business allowed me to communicate to our marketplace that we too were a first rate business and I appreciate that tremendously. It generates more capital for all of us to prosper from.
Thanks,
Judith Smith
I am officially over the top, past the point of no return, jumping up and
down DELIRIOUS over the quality and the packaging of these ads!!!!! They exceed
my expectations and I am looking forward to a long and prosperous relationship.
These are phenomenal!!!!!!
MUCHAS GRACIAS TO ALL
Judith Smith
AffordableBasementVisions.com
Thank you for an excellent experience with my first and second order, I
have received my first order and it looks fantastic! I have always used a
local printer for my printing needs, but no more! Thank you for your
personal touch, and helpful guidelines. It is great to be able to get
such quick responses, and to talk personally to one of you over the
phone. I am looking forward to a long term professional relationship with
all of you!
Sincerely,
Teresa L Zizak
One Source Solutions, LLC
www.onesourcesolutions.biz
Oh my gosh! I just received my order. Consider me a thrilled client! The brochures are amazing. Thank you! Thank you! I will be back.
Boy oh boy, are you guys making me look good! Thanks for the recent extremely wonderful print jobs. My clients are THRILLED with their business cards. Your web interface is so easy for me to use, it's almost as though I have a full service desktop printshop right here in the home office! Thanks for helping me accomplish my mission of delivering strong branding to my clients.
Robert van de Walle
The Pixel Rangers Pegged!
I am so grateful to you for your outstanding customer service, and precision
to all printing requests in the recent Stationery order for: "ClutterRx"
Letterhead, Business Cards and #10 Envelopes. The 4-color print quality is
outstanding; the paper & trim accuracy, highly professional; the custom printing on
back of the business card is a wonderful custom effect. I appreciate
PrintingForLess.com's speed and efficiency in production proofs, job delivery and
follow through. All were outstanding.
I appreciate the individual attention I received; precise attention to detail
and PrintingForLess.com's commitment to maintaining superior print industry
standards.
Thank you again for all your dedication to the printing profession and
outstanding customer service.
I look forward to more print jobs with you all in the future.
Happy Holidays!
Thanks for checking back with your customers. I thought the postcards were absolutely beautiful. I sat here night after night until I designed exactly what I wanted, but when I received them in the mail, that's when my postcard actually came to life!!! You guys do wonderful work and take very good care of your customers as well, thats a big plus in my book. I looked at quite a few sites before I decided on PrintingForLess.com. I think overall, it was the information that your site contains to help your potential customers along the way that finally convinced me that your company was the way to go. Thanks for doing a great job and I will be in contact in the future to reorder.
Thanks Mustang Team
GREAT JOB
Laurie Tomlinson
Just wanted to let you know I received my orders, on time, beautifully done,
perfectly packed...yawn...just like before.
Does being so excellent ever get boring for you folks?
Thanks so much.
Tim Hall
Undie Press
www.undiepress.com
Believe me this: When print materials of any kind are again required
for our company, we will gratefully, appreciatively and without looking
elsewhere, contact your company for service.
The newsletter is fine. Your customer service prior to, during and
after the order process is no less than superior.
Many thanks for your thorough attention to close customer contact.
Kindest regards,
Once again the printing was spectacular. Your pre production service was outstanding.
I was updated, and the order came in on time.
You are great!
Sincerely,
I just wanted to drop you a line with an unsolicited customer testimonial!
My business cards look great, and it was a pleasure doing business with
you.I appreciated your quick response, attention to detail, value and CUSTOMER
SERVICE! Not many companies pull that off very well, and you were fabulous.
You will certainly have my business in the future!
Cheers,
Thanks for the call. I am very happy with the quality of the work
product, but also really LOVE your customer service. I am so relieved
to work with a group like yours that I can trust with my final product.
I am anxious to see my door hanger project.
Have a great day,
I just wanted to let you guy's know that this has been my second order
with you and I am totally amazed by your work!!! You guy's are OUTSTANDING!!!
I thought you should know. I will continue to use your services for all of my future printing.
Thank you for your follow up!
Sincerely,
We are so thrilled with our printed brochures we just received, and wanted
to thank the Eagle Team at PrintingForLess.com for their splendid work printing and folding this mailer.
The printed pieces look great, the color matching is accurate, the paper
weight and sheen couldn't be more impressive, and most of all, the seamless throughput of your
order-to-press system was a pleasure.
You are our new printer for all our future jobs! Keep up the good work.
Sincerely,
Eric Shawn, President
Shawn, Co.
www.shawnmedia.com
The business cards look great and I was able to give them to a bunch of
customers and lookie-loos at a trade show I attended last weekend --
perfect timing and the logo and picture on the back side look great.
After years of doing cards myself using a variety of printers (laser,
dry transfer Alps, inkjet, etc.), I finally have my own real 4-color
cards done quickly and affordably. Cool!
I am requesting the samples you offered (below) and have an idea for
some letterhead I may need in the near future. Thanks again for your
speed and quality. I'll definitely be back %-)
Sincerely,
Eric Forbes
ECForbes.com
My latest order turned out so great. And it wouldn't have without you
(great suggestions on the paper for the cards, and the expansion of the
graphic on the envelopes).
Thank you Red Team (especially Maria) for always giving me a little
more than just great print production.
I look forward to sending you my next job (coming this week!).
Sincerely,
The letterhead arrived Friday and looks excellent. Thanks for a fine
job. After my last "net" letterhead experience you guys are a breath
of fresh air!
Kenneth G. Robertson
Robertson Law Office
Anchorage, Alaska
Thanks for the email. The greeting cards are great! We will certainly
be doing business with you again in the near future. You're a high quality
printing company, and I'm so happy to have found you through the internet!
The prices are great, your Eagle team is great, and the printing quality
is the best I've ever seen.
Thanks again!
Marlene Kupau
Hawaiian By Design
hawaiianbydesign.biz
Got my business cards last Friday. Everyone I showed them to over the weekend wanted more than one. Kudos for quick service, accurate color reproduction, and for catching an order flaw on my part that could have been disastrous had you not carefully looked at the proofs.
Best Regards,
You have given me the three things that no other printer has been able to fulfill - good, cheap and fast. It's usually pick two - this is all three, and that is amazing. I am absolutely thrilled with the customer service, and very impressed. I have been a graphic designer for 8 years now, and this service is the answer to my quandary about printing - there are a lot of projects I have that are simple, I don't need to or want to go to a full service shop and pay full service prices. I am looking forward to sending a lot more work your direction in the future! :)
I have referred your company out to a LOT of people, I am a big talker and promoter when I find a company/service/product that I like, and your company definitely fits in that category. Please, PLEASE keep up the good work - I will be happy to give you a raving fan testimonial.
I want to make sure your company stays successful, not only because I like you guys, but for selfish reasons too, I must admit - PFL is a good thing and has made my life a lot easier and I want it to always be around. You all seem to have a good philosophy, I work with a lot of big printers and the number one reason why I don't work with some anymore is the lack of customer service. There will always be problems in printing, and that's fine, my theory is, it's not that the problem happened, it's how the problem was dealt with. Plus, keeping people informed is very important. I love that when I call PrintingForLess, a real person who knows what they're talking about answers the phone, and that I get phone calls from people at many stages of the printing process. It takes out the worry out of sending printing to an online company when you know someone is there watching over your job and caring about it as much as you do. You have a great group of people and they should be commended for doing such a good job. Go Mustang team! Ok, I just can't say enough good things, so I'll stop with this. ;)
We just wanted you to know that we were EXTREMELY happy with your
services. Not only were you all very helpful but the end result was FANTASTIC. Even
the color of the logo that we were so concerned about came out perfect.
You are a great company especially for those of us who know nothing about
prepping files for print and we will definitely recommend your services to
anyone who asks.
Thanks again,
Lisa Hutt
Blaze Entertainment
I never do this but I needed to drop you a note to
let you know that the level of service you provide has been spectacular.
In terms of customer service, technical assistance, and product
quality, not to mention price I have been completely astonished.
I always try to source my business needs from small local companies but
you guys are the exception for good reason. I never once felt like I was
dealing with a large company.
Thanks again.
Morten Hansen
We are very happy with the results of our brochure. You know we were a
little worried doing this through the Internet, but I have to say the
quality of the brochure is better than the print jobs we get done via
press at our local printer.
The full bleed is excellent and frankly I did not expect that you would do
it. The folds were right on. No font issues and the paper and ink/print
quality better than anything I have seen. Front and back registration are
right on. You can bet we will be using you again for future jobs. I hope
my amateur graphics design and PageMaker file was o.k. and that you did not
have to work with it too much to get it right.
Should you need a reference for any work I will be glad to share our
experience. I will be sure to let anyone needing print jobs know about
your excellent service.
I will forward your e-mail to our clinic administrator as he may be
interested in your other print services.
Thanks again,
Rickey O. Ryals, M.D.
It was with some trepidation that I ordered printing of brochures from your
company last month. During my research into print shops on the net, it was
your web site first that impressed me - lots of information, well organized,
clearly defined requirements, and good pricing.
Imagine my surprise, when after ordering the brochure and uploading the
file, I received a call from Boyd, (Red Team) to discuss and make
suggestions on the colors I used. We were able to color correct while
talking and needless to say the brochures exceeded any expections I had.
I recently ordered a second brochure - and again, Courtney gave me feedback
assuring me all looked well, dealing with my paper weight doubts and other
second thoughts I had. The brochures arrived today and I am thrilled. And
now, we are working on biz cards. I wont mention all the little things that
I keep doing wrong but I know I have a safety net - it wont get by the Red
Team's scrutiny!
Doing business on the Internet is a perilous proposition and customer care
can be impersonal. I must congratulate on your customer care - and
specifically Courtney, Boyd, and Krystal's prompt and professional attitude.
Thanks to them I am a satisfied, repeat customer recommending your company
to anyone with printing needs.
Regards,
I just wanted to tell you that my order for business cards arrived on schedule last Friday and all I can say is Wow! My client was very happy to see how well their cards turned out as was I. Your help and expertise made for a very big feather in my cap. You really came through and I wanted to say Thanks!
You can be sure that I'll be back, not only for more of the same cards; I have other clients with similar needs, and it's good to know I've found a place that offers quality printing services at prices I can feel confident recommending.
Thanks again -- I look forward to working with the Eagle Team in the future -- as busy as I know those guys are every day, they still took time to work with me and guide me through a lot of the basics of printing when I called. They really know their stuff -- including how to take care of the customer. : )
All the best,
Andy Wieland, Owner
WayBigger InSites Web Design and More
WayBiggerInsites.com
Hi Dave, Maria and Krystal,
The postcards that I ordered came in on Wednesday, just as you had
estimated. I was extremely pleased with the quality of your printing. I
had you guys print postcards for a mural unveiling that I had last fall, and
I was impressed by the quality, considering the extremely low cost. In the
future, when I have printing needs, you will definately be the first place
that I turn to.?
I wanted to thank you for the excellent personal service that you provide.
At first, I was a little apprehensive about buying printing from an online
provider. Most of my web buying experiences (and I'm talking about
e-commerce in general, not just printing) have been very impersonal, though
efficient. My concerns were eased by your prompt e-mail turnaround, and I
was totally surprised when I recieved phone calls from you. I would like to
commend you on your attentive customer service.
Buying printing online is something that a lot of designers are weary of.
Most of the designers I know are total control freaks, and the thought of
not having a press-check is downright scary. After seeing your print
results and experiencing your customer service, I have total confidence in
your company.
Once again, thank you for all of your help with this project.
I was already completely thrilled with my Team Mustang experience, but when my new favorite mug arrived yesterday, I figured it was time to get it together to write. I've had your site bookmarked for two years, and it's been a great resource for pricing different print ideas. When I finally got to moving forward with our spring brochure, I couldn't have been more pleased. I spoke with another internet printing company who refused to send me hard samples. How am I supposed to judge the quality of the work from my monitor screen? Your samples came right away and looked great. I was especially excited that you guys are in Montana---next door neighbors.
It's still a little nerve-wracking conducting business over the internet, but you guys provided the exact service in the exact time frame that you represented. The brochures look awesome...we're proud to be sending them out. All of you were easy to reach, helpful, and had immediate solutions to anything that came up.
The mug is fab, but you didn't have to send it! We'll definitely be using you guys for all our future printing needs...and feel free to quote me.
Thanks again,
You guys rock! Thanks for everything. I love working with you guys. Will
have another couple of post cards in the next few days. I think what you've
got going is very cool.
Thanks,
Philip Wier
Mantra Communications, Inc.
Dallas, TX
Just a quick note to thank you for the way you do business. Please make sure your "higher ups" see this e-mail.
From the ease of order online to the followups to the neat little mug full of candy (of course, while I'm on the low-carb fad!) - you guys have a great business model, and you've got the follow-through to back it up.
No doubt I'll recommend PrintingForLess.com to everyone.
Thanks again & take care,
Rusty Gage
TexasGymnastics.com
The quality and service we've received on the two jobs we ve sent your way has been outstanding. Your process to order printed media is terrific and easy for anyone to understand. You've made us, as well as our customers, look great. Hope to do more business with you in the future.
Thanks,
Kim Lincicum
TID, Multimedia/Graphics
I wanted to write and let you know that you all did an excellent job with our recent printing orders. Your level of customer service was exceptional from start to finish and I would highly recommend your services to all I know. It's not always easy to find a company that treats their customers with such attention and care. I spoke with one of your reps about this but I wanted to put it in writing. We were also impressed with the final products we received. Thanks again and we'll be sure to be in touch when we have our next order (probably in a month or so).
Thanks again and keep up the good work.
Kathleen Stigmon
Kathleen.Stigmon@nau.edu
Let me start by saying thank you. Thank you for doing
an outstanding job on my brochures for Mallard Creek
Kennels. Not only do the brochures look beautiful, you
actually delivered them ahead of schedule despite my
tight deadlines. I am very pleased with your work, and
I am impressed with your ability to exceed expectations rather than just meet them. I will
definitely work with you again in the future. If you
ever need anyone to be a reference for you, please consider me.
Thank you for exceeding my expectations!
Best regards,
Cameron Macht
Lawrence Lowell Consulting
Thank you so much. You guys have been fantastic! This is the best custom business purchase I have ever had.
Regards,
You did a GREAT job! I tried another company over the internet last year & their quality was poor to say the least. Thanks for all you did & I will be using you again.
Thanks,
Just wanted to drop you a little note and tell you how impressed I am with the quality of the post cards we received. They look
AWESOME!!
On top of that, the ordering process was as smooth as silk. Sure beats the run-around I was dealing with when we were using
local printers. And the PRICE!! Very, very affordable!!
If you can't tell, you have one very satisfied customer here. In fact, I'm now working on an 11x17 brochure with a print run of
10-15K that I will be uploading soon as well as many more post cards in the works.
Thank you, thank you, thank you!!
I recently worked with Team Mustang, and I just wanted to send a
personal THANK YOU!
The DVD covers you just completed for JusticeTrax's new line of software
products far exceeded my expectations. You were all extremely helpful, and
more important, patient in helping me get the job done just right. I
received the shipment today, as scheduled, and they were perfect.
I have several other jobs in production, so keep an eye out for them. I'm
looking forward to working with you more in the future.
Again, thank you all for a job well done.
Best,
Just received my business cards.
They are beautiful .... the color is correct and striking.
I will give many recommendations to my friends and
colleagues, and will look forward to doing business
with you again in the future.
Your organization could be a case study in how to
do it right when it comes to customer service, establishing
a positive relationship, and exceeding expectations. Keep
up the way you're going and you will experience great success.
Although my occasional contacts with others in your group were
equally positive, you individually deserve the accolades for having
taken my situation, walked it through the extra steps, and
brought about excellent results. Great Job!
Many thanks,
Michael Mason
Institute for Excellence
Inst4Excellence@msn.com
Let me begin by saying we live and work in the Florida Keys, where it is so incredibly difficult to get what you need, when you need it, and with superb customer service. That is what I have found from your Big Sky Team...
They have been extremely helpful, at every step of the process...we currently have three different projects with this team... and all of them have been handled with exemplary customer service. They have contacted me on several occasions both at the office and at home, which is welcome. The e-mail and web services too have been excellent. I have called several times, and your great folks have answered all my questions. In short it is nice to have access to professionals like your Big Sky Team, and thank you for making your company available via the Web.
Thanks to Tom, Bernadette, and all the Big Sky Team.
I'm writing from home but my usual contact with Printing for
Less is through my work at United Way Services in Richmond,
VA. First of all, thanks for providing such great service.
I just placed my second order yesterday and found the
response speedy, friendly and cost effective.
Now, about your web-site. I love it! It's ease of use is
great but you have also managed to do something so few
web-sites do these days. You've put people on your site. I
love knowing something about the team I'm working with and I
love seeing pictures of them. You've taken what was a once
a vibrant medium but has become more and more static, and
put a human touch to it including putting your own e-mail
address on your site. Talk about high touch!
We have recently received two orders from you -- business cards and
postcards. I cannot tell you how happy we are with the quality and how
customer service-oriented your staff was. We had to call with questions a
couple of times. You all did a really impressive job. Better service than the printer next door! I
eagerly await our recently ordered stationary.
Thank you for the excellent work,
I've worked with printers for over 28 years and I have to compliment you on
the wonderful job you did on my brochure, cards & stationary. The process
was user friendly and very smooth. Not a glitch. People always ask where
I had the printing done, and I am passing on your name.
Thank you,
Sherry Nelson
Delbert Nelson Design
delbertnelsondesign@attbi.com
I received my postcards yesterday and they look great. Thanks again for
such terrific technical support. I'm happy. The client's happy. ... and I
saved money. I'll definitely use PFL again.
Have a great weekend.
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I wanted to drop a quick note to say thank you. Thank you for having such
a wonderful staff who goes the extra mile. Please let me explain.
A few weeks back I spoke with Team Big Sky about a stressful situation I
was having with a current vendor. This specific vendor was supposed to be
creating stickers for a client of mine. The vendor was dragging their feet,
never sent a proof, and in no way sent communication that they had received
my order. Frustration set in and I decided to contact my old standbys....the
ones I trust...PrintingForLess.com. Team Big Sky was quick to tell me to
check with Maverick Label for my sticker printing needs. I called that day.
They were wonderful and I was so appreciative of Team Big Sky's referral. I
had my stickers within a week. Scott was the employee (A.K.A. my hero for
the week) that I spoke with that day. He attended to my order quickly and
professionally and within two days I had a proof and my order was ready to
print. Scott at Maverick Label did a wonderful job with my order and my many
requests. I couldn't have asked for a better job. Thank you Team Big Sky for
your wonderful customer service, outstanding printing quality and of course
the referral. I always feel important and listened to when I call
PrintingForLess.com. I also felt this same professionalism and warmth when I
called Maverick Label. I highly recommend both companies to my colleagues
and think the two companies make an excellent team. Keep up the great work
Maverick Label...I think Your Art Co-Pilot, Inc. has gained a new friend.
Sincerely,
WOW! I just received my business cards and they look AWESOME!!
This was my first print job ever and your team did a cracker-jack job with my design.
It all turned out so much better than I expected. I will definitely recommend everyone I know to you
guys. I'm so pleased!
Thanks a million,
We just wanted to say thank you for the great job you did on our rack
cards. They are the most professional looking point of sale item we've ever had
done, and for a fraction of the cost of the other quotes we recieved.
I will definitely recommend your services to anyone who needs printing
done, and I'm sure we will contact you again with future orders of our own.
Thanks again,
I just wanted to convey my thanks for a job well done! Having had several miserable experiences with web-based printers it's a true pleasure to have the opportunity to work with you. The printing was excellent, the job delivered
ahead of schedule and your communication and customer service assured me the job was in good hands. Thanks
again for a truly enjoyable experience.
My best,
My name is Bridget French Peacock, and I am a volunteer for Labrador Retriever Rescue, Inc. Our organization is an
all-volunteer, nonprofit group whose purpose is to rescue, rehabilitate and rehome abused, abandoned, neglected and
unwanted Labrador Retrievers in the metropolitan District of Columbia, Northern Virginia and Maryland suburbs. We are
celebrating our 10th anniversary next year and wanted to create a special calendar full of our Labs pictures and rescue
stories for purchase by the general public. Our 2003 calendar design is completed and is currently under production at your
facility thanks to the generous dedication of your staff. I would like to offer a special thanks to Dave Goff, who I feel went
over and above his normal duties to assist me and basically "hold my hand" throughout the process so far. Because of my
lack of graphic/printing expertise, I misunderstood your catalog pricing and originally thought my project was 16 pages, only
to find out it was 32 pages. Obviously the cost of my project increased significantly, and although I have placed my
organization in somewhat of a financial bind, I feel confident that because of the superior quality of your work, we should be
able to sell the majority of the calendars and hopefully break even.
If you get a chance, please take a look at our calendar. I am very proud of it and am very pleased with the quality of your work -
thanks again!
Sincerely,
Bridget French Peacock
Labrador Retriever Rescue, Inc.
www.lrr.org
Thank you for the great service. The order arrived today.
The cards look fantastic, and your service cannot be beat anywhere. I had also gotten quotes from two
other online printing companies that did not even come close to your prices.
I will recommend your company to everyone who ask where these came from and to anyone that is interested
in having cards made for their art work.
Again GREAT job.
Michael Perry
Nunn Perry Clay Studio
Just checking back to let you know how VERY pleased I
am with the work you produced for me and my client.
The print quality is great! Both orders were delivered
right on time! Your team at Printingforless made an
otherwise "scary" printing process smooth, simple, and
fun. I'm looking forward to working with you again.
Have a great weekend!
Sybil Scott
ThePartyProject!
I have not seen the final product, as the brochures were shipped directly
to my client, but I have confirmed receipt and quality of the brochures
with my client, who is quite satisfied. I was reluctant to try a new
company, particularly when the project was for a client and not for me
personally, and our reputation was on the line, but your prompt response
to my request for samples, the quality of your samples, and your
competitive pricing convinced me to take the risk. Your website interface
was very easy to use, and I was able to allow my client to view the final
proofs in a matter of seconds by providing the order number and giving
them your web address. Your operation is proof that you don't have to
sacrifice customer service to do business via a website.
I appreciate your help and your professionalism very much. Thanks for
following up.
Kathy Metzer
Watters Engineering, Inc.
Thank you, Thank you, Thank you!!! for your excellent work and professional
manner!
The brochures are perfect! You did an excellent job on
the printing and the special fold we asked for. I am so pleased! As I told
you on the phone, I am always nervous about sending my files out to a
printing service. Usually, I have spent many hours getting them just right.
Part of my fears probably stem from the fact that I am not familiar with
technical printing terminology and often just don't know the right
questions to ask. Then, when I do get answers, I don't fully understand
them. (But, I'm learning!) Also, I have been disappointed with other printing
services before.
The best part of all--your courteous service on the phone. From the
beginning you made me feel like a real customer--and that is a rarity these
days. You are cheerful and seem like you really enjoy your job and working
with customers.
Sincerely,
PrintingForLess.com really seems to know and appreciate the significant differences between a customer and a client! I am a client.
I just received our DVD covers and, again, PrintingForLess exceeded my expectations!
Your technical and design staff proved both knowledgeable and patient in
helping me get the look just right. I was a bit demanding, requiring several
proofs. The work was well worth it, however.
We have several more print jobs in the queue and I won't consider anyone
else but PrintingForLess.
Thanks again for a great job!
Regards,
I have been anticipating the arrival of my first order with your company for 500 Trifold brochures. As an
industrial graphics artist I am pretty fussy about print quality, paper and such. I always want to "wow" my
clients. I really considered that I was taking a risk by placing an order from an online printing company and
purposely chose a small order that was not time sensitive and that I could afford to replace with my normal
printing source if I wasn't satisfied with the outcome. Using your website, I tracked the order all the way to
my door. Sorry about the skepticism.
My order just came, and I am stunned with the high quality. It usually takes a lot more to impress me than
it does my clients. After all, I see this stuff every day. You guys did a great job. expect more from Visual
CMG.
Hat's off to the entire PRINTING FOR LESS team! I just got a call from my
client, he's VERY happy with the print job for his company's business cards.
I'll be quite honest, I did have my doubts about your company because I recently had a bad experience with another
print company, you guys came through from the beginning to the end and all
points in between, great follow-up. I can't thank you enough! More orders
definitely coming your way soon!
Thank You,
Mark Infantado
I run a small web design/multimedia firm here in San Francisco, and I've
ordered business cards from your company several times. I've primarily
dealt with Jan Light. I've been extremely pleased with the service he has
provided and his willingness to answer questions. He is a great
representative for your company and his service in combination with your
aggressive price points/marketing have earned a solid customer.
As my firm grows and we offer more and more cross-media design, I plan to
use your firm exclusively for fulfillment of all my print media needs...
Please pass on my thanks to Jan for his great work.
Best regards,
I just had to write and tell you how happy I am with the four-color business
cards I just received in the mail, which you printed.
They are perfect. MUCH better than I thought they would be. I am so
completely satisfied. The color and clarity are so much better than my
expectations.
I had trouble with another on-line site trying to have the same thing done.
Your site was very user friendly, with lots of great advice and very detailed
information on specs for an uploadable file and how to upload, etc. I
will definitely be back for more advertising when I'm in need.
You have my permission to use any part of this letter on your website. I am
just thoroughly satisfied. Everyone I show the cards to asks where I had
them done and I'm happy to tell them PrintingForLess.com! THANKS AGAIN!!!
Sincerely,
Julie Miller
Allentown, PA
juliemiller.info
I just received my postcard order today and it is perfect! The photos are sharp and clear, the colors are accurate and the finish is ideal.
This is MUCH easier and faster than praying my former printer would follow my layout and copy instructions ... and much less
expensive. You'll have my next postcard order in a few days, then I'll upgrade our black & white newsletter to 4-color. Thanks!
Peter Hildt
Pinnacle Gallery
Scottsdale, AZ
Our small business flyers arrived a few days ago and I want to tell you
how happy I am that you made them.
I previously tried to work with ___ Printing in Seattle. They made a
mess of it (the layout changed, the TM signs disappeared, etc...) and
they charged me twice for something I could not even use. They did not
reimburse me anything and were really not nice on the phone.
Then I called you after finding your website. Your staff was very nice
and helpful. They understood our needs and helped as much as they could.
I am glad they recommended a heavier paper. And your prices were the
lowest I could find. Your first proof was fine, as expected and I asked
you to print. All this went very fast and smoothly through the internet.
The brochures you printed are excellent. I am very satisfied and I have
already recommended your services to a photo studio. Feel free to use
this testimony on your website or elsewhere.
Many thanks again.
These cards are the hit of the county! I have been so busy
getting married and campaigning that I haven't had time to compliment you
on what a great job you did on the cards, but please know that when I
opened the box and saw them, I couldn't believe how nice they were!
People are telling me they are having them framed because of the picture of our
town we put on the back. I am so pleased with your company, your service,
your helpful personnel, and the quality of your work. I will definitely be
a repeat customer and have told quite a few people about
PrintingForLess.com. I would like an exact reprint of my previous
order.
Sincerely,
Donna Mattingly
snowbird@kih.net
My business cards arrived this past Friday and they are perfect! You guided me through this whole process and helped
me with the conversion of my PowerPoint design, the technical review, the color changes and the proof. I felt like I was
getting personal service, and that's unheard of in the world of Internet companies. You more than exceeded my
expectations!
PrintingForLess.com is now my special source for all my printing needs.
THANK YOU!
I received our order yesterday, and I just wanted to let you know how happy we are
with the brochures and your company. The pieces look spectacular and Lori was so helpful
every step of the way. You made a stressful time much easier for me, and I found all of the
help and answers I needed. Thanks again for the best service available, fast turn-around, and
quality printing. I will certainly look to PrintingforLess.com in the future, and confidently
recommend others to give you a try.
Warm Regards,
Sharon Haggerty
Edifice Rex
www.edificerexstudio.com
Fabulous job on my brochure, guys & gals. You are really tremendous!
With PrintingForLess.com, I was able to print a large four color glossy brochure for what the locals
charge me a smaller two color brochure!! And you did a beautiful job. Wow, what a difference.
Keep up this level of service and pricing, and I will be using you for ALL my printing needs.
I wanted to take a few seconds to let you know what a wonderful job
Maria Siebeck did in helping us through the process of working with your
organization. We had some problems with the program that was used to
design our card, but Maria helped me get it into a format that you
could work with. We haven't received our card yet, but should on the
29th. If your printing is as good as the service that Maria provided us,
I am sure they will look great.
Just received our new business cards and were extremely pleased with the
quality and workmanship. We will be doing much more business with you in
the future and will recommend you to anyone we know with a printing need.
Regards,
We've just received our order of brochures which you printed. We are very,
very pleased with the quality of your work and excited to get them out to
clients. We will most certainly use you again for our printing needs. Thank
you!
Sincerely,
I thought you would like to know I've been singing pra | |
